Our Retail Consultancy Team
Neil Chapman has worked for over 25 years in the retail and leisure property sector, initially with two of the leading surveying practices in UK, Bernard Thorpe and DTZ plc.
From 1991 he joined Eagle Star Property which subsequently became Threadneedle Property Fund Management. During his time at Threadneedle his main role was leasing and asset management. The tasks included responsibility to reposition distressed retail and office projects, which was managed with some considerable success.
By 1996 Neil had joined McArthur Glen working on their Swindon, Cheshire Oaks, Mansfield and York schemes.
From there he headed up the Outlet development at Gunwharf Quays in Portsmouth which opened in 2001 creating the first World Class Waterfront in the UK.
Rags joined our retail consultancy from Sunglass Time where she was responsible for Retail Operations, Commercial Strategy, Store Development as well as buying and merchandising.
She opened and operated outlets in Value Retail, McArthur Glen, Nienver, Land Securities, Stable, and Hammerson schemes in Germany, France, Italy, Czech Republic, Belgium, The Netherlands as well as UK.
Rags brings over 12 years outlet experience and has been instrumental in securing a number of key brands in the Gloucester Quays & Lowry Outlet Malls.
Country Manager France & Benelux
Country Manager McArthur Glen 2004-2011 based in Troyes with responsibility for operational and asset management of Troyes, Roubaix & Messancy Outlets.
Sale of Troyes & Roubaix for TH to Resolution in 2010 Board Director of McArthur Glen LuxCo development arm.
Development and launch of Luxury Quarter at Cheshire Oaks.
Packaged and managed sale of Livingstone Outlet 2013 to LaSalle.
20 years outlet experience.
Sue has over 20 years’ experience within the Aviation industry, specialising in the on-board product division.
By forging strong client relationships, as well as nurturing strategic collaborations with key brands, she has developed a wealth of experience and an impeccable record in the customer service sector.
As a senior account manager for the one of the leading market players, she has delivered end to end project management for some of Europe’s most prominent flag carriers. She is used to delivering on time, and on budget propositions, within a highly challenging commercial environment.
Strategic Alliance in Retail Consultancy
TORG is based and operates primarily in USA. Using an integrated approach, The Outlet Resource Group (TORG) works with owners and developers to strategically reposition underperforming assets, maximize performance of existing centres, develop new outlet centre destinations, and provide professional guidance on retail expansion. TORG also acquires, develops, leases and markets centres around the world, from initial feasibility appraisal to a successful, value-enhancing exit.
TORG’s breadth of knowledge spans from international retail expertise to development and asset management, amassing a truly unparalleled group of experts wholly focused on maximizing value for all stakeholders.
Powered by the dual vision and considerable experience of principals Lisa Wagner and David Hinkle, TORG aspires to create the world’s best outlet centres from the ground up, leveraging experience in all sectors of the outlet industry to deliver value for investors, retailer partners and shoppers.
To accomplish this, our best-in-class advisory group, comprised of deeply experienced, innovative and insightful experts, envisions and delivers sector-leading outlet centres, creating sustainable value for investors, owners, retailers, shoppers and communities. It’s this comprehensive experience and thorough understanding of retail that enables TORG’s 360-degree view of any retail situation, empowering our clients and partners to deliver value at every touchpoint.
TORG is the only global alliance of experts that delivers a truly comprehensive approach to outlets. Our deep experience and thorough understanding of every facet of the outlet industry — from finance and acquisitions to leasing, marketing and more — enables us to deliver informed, integrated solutions.